FAQs on Account Control

| Membership | Email

Membership

  • Does My Membership Get Auto-Renewed?
    Yes. When you joined The Online Telescope, you agreed to an auto-renewable account by default. To prevent further auto-renewal, you may cancel your account at any time.  The account will still remain active for the remainder of its term.
  • I Have an Issue Accessing My Account?
    If you have any issues related to your account, go to support.slooh.com and create a ticket. Our team will assist you with any account-related issues.
  • Can I Upgrade My Membership?
    Yes, you can upgrade your membership anytime. However, the full membership fee will be applied and there is no refund provided.
  • How Do I Cancel My Membership?
    Please follow these simple steps to cancel your account:
    1. Login at slooh.com
    2. Click your profile icon at the top right and select "Account Control".
    3. Scroll down the page where you will find a "Cancel Account" button.
    4. Press the "Cancel My Account" button on the next page.

Email

  • Can I Change My Email ID?
    Yes, you can change your email ID. Go to support.slooh.com and create a ticket with an email ID change request.

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